Tourists kept turning up at a woman’s house in London after it was mistakenly listed as up for rent on Booking.com

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Booking.com.

A woman told the BBC that tourists kept showing up at her house after a Booking.com error.
Around 20 guests showed up in the last month, thinking her house was a holiday rental, she said. 
Booking.com has blamed scammers and has since removed the listing.

Tourists kept turning up at a woman’s house in south London after it was mistakenly listed on Booking.com, the BBC reported on Tuesday. 

Karin Arsenius, 37, told the outlet that around 20 guests have showed up at her home in Plumstead, London in the last month, believing that it was a holiday rental. She lives in the home with her husband and two children.

Arsenius said that it appeared that her street’s postcode had been used for the bookings on the travel website and that her house was beneath the pin drop. She never added the home to the website herself, she said.

The 37-year-old said that she has grown frustrated and is considering suing the booking company.

“We just need it to stop somehow,” Arsenius told the BBC. “It is very frustrating.”

The tourists who have turned up are from countries including Algeria, Canada, India, and the US, the BBC reported. 

Some of them were even looking for keys to enter the home, Arsenius said.

Sabrina Salomé Schneider, 31, from Argentina, told the BBC that she and her friends were stuck looking for other accommodation after they realized they had booked someone’s private home.

“The family tried to help us, but we are still waiting for money from Booking.com as we still have to spend money to find new accommodation”, Schneider said.

The friends had to sleep in the living room for a night before trying to figure out the next steps. 

Booking.com did not immediately respond to Insider’s request for comment. 

The company told the BBC in a statement that scammers are behind the mistake and that it had removed the listing from its site. 

“We have a number of robust security measures in place, but in the very rare instance there may be an issue with a specific property we always investigate immediately,” the statement said.

“We can confirm this property has been completely removed from our site and all customers affected were contacted by a member of our customer service team to apologize and offer any support required in relation to refunds, relocations, and additional fees, and we, of course, extend our sincere apologies to the homeowner,” it continued. 

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​Real Estate, News, News UK, Booking.com, Londoner  

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